Careers
Housing Support Worker Ask Auntie Case Manager
PURPOSE OF THE POSITION:
The Housing Support Worker and Ask Auntie Case Manager role is a joint position between
the Brandon Friendship Centre and Brandon Neighbourhood Renewal Corporation that
provides information to those seeking help in rent supplement and will also support tenants
with information on tenant landlord rights as well as identifies and supports clients facing
complex and/or multiple barriers putting them at risk of experiencing homelessness.
This position is for a seven month term, ending March 31, 2026.
POSITION SUMMARY:
The Housing Support Worker provides client-centered support to individuals and families
experiencing or at risk of homelessness. This role involves working with clients to secure and
maintain stable housing, build independent living skills, and connect with relevant community
services. The position requires compassion, problem-solving abilities, and a strong
understanding of housing systems and social supports.
Case Manager duties include:
Identifying clients need and assisting in creating, implementing, documenting,
and adjusting client centered action and service plans.
Educating clients on and assisting them to navigating community resources.
Providing supportive counselling, crisis intervention, and mentoring.
Empowering client to foster agency and self-sufficiency in categories such as life
skills, goal setting, and decision making.
Advocating for client’s best interests with other organizations.
Documenting and recording for statistical data collection.
Assisting clients in scheduling and attending appointments.
QUALIFICATIONS AND EXPERIENCE:
Post-secondary education in Sociology, Social Work, Indigenous Issues and/or Activism
or a related field; and
Experience working in social services or related field
Experience with writing funding applications
Or equivalent combination of education, training, and experience
Preference will be given to those with lived experiences of Indigeneity and/or precarious
housing.
Satisfactory Criminal Record Check and Child Abuse Registry must be attained.
KEY ATTRIBUTES:
Empathetic and non-judgmental approach.
Strong problem-solving and crisis management skills.
Commitment to social justice, equity, and client empowerment.
Ability to work collaboratively in a multidisciplinary team environment.
RESPONSIBILITIES:
Provide direct case management and support to clients to achieve and sustain safe,
secure, and affordable housing.
Assist clients with tenancy applications, housing searches, and navigating housing
options including public, community, and private rentals.
Advocate on behalf of clients with landlords, housing providers, and government
agencies.
Conduct housing and risk assessments and develop individualized support plans in
collaboration with clients.
Support clients to develop life skills such as budgeting, cleaning, and household
maintenance.
Connect clients with health, legal, employment, and community services.
Maintain accurate and timely case notes and documentation in accordance with
organizational policies and privacy standards.
Monitor and review support plans and housing outcomes regularly.
Respond to housing crises, including risk of eviction or homelessness, and implement
intervention strategies.
Participate in team meetings, supervision, and ongoing training and professional
development
Other Duties as assigned
REMUNERATION:
This position is a term position and will be paid at $23/hour for 37.5 hours of work per week
position.
Interested applicants can forward their Cover Letter and Resume to:
Karra Burney, Executive Director, BNRC at:
director@bnrc.ca
Deadline for applications is Wednesday September 3, 2025
We thank all those who apply. Only those being selected for an interview will be contacted.
Service Navigator/ Administrative Assistant
Overview:
The Service Navigator/ Administrative Assistant is the main point of communication for the BNRC’s programs. This individual supports culturally appropriate community wellness, social planning, and safety in the downtown area by assisting with facilitating programs and providing a warm, welcoming atmosphere for our clients and visitors.
Mandatory Qualifications & Experience
Must be legally entitled to work in Canada.
Knowledge of housing precarity and substance use issues.
Ability to work as a team and independently in a professional manner.
Class 5 Drivers License.
Access to own vehicle.
Preferred Qualifications & Experience
Extensive knowledge of services available in the downtown.
Some experience in non-profit program delivery or equivalent combination of education, training, and experience.
Some post-secondary education in area of education, health, social services, or related field.
Awareness of the social determinants of health.
Lived experience of housing precarity is considered an asset.
De-escalation training/Non-violent crisis intervention training, trauma informed considered an asset.
Duties & Responsibilities
Serve as the main point of contact/communication between all of BNRC’s programs and the general public.
Responding to general inquiries (via phone calls, emails, walk ins) and facilitating tours of the BNRC.
Provide service navigation to individuals and other service providers by directing them to the correct BNRC program, or directing them to an external social service organization.
Manage crisis between, within, and among various group and individuals in the BNRC lobby area, including mentoring and using a variety of self-help coping skills and different approaches to interpersonal situations.
Ensuring individuals who are in crisis are offered appropriate supports such as medical, counseling, or advocacy.
Use empathy, trauma-informed practice, and motivational interview techniques to assess what services an individual requires.
Assist individuals with the referral process to internal and external services such as housing, victim services, legal aid, education, etc.
Coordinate the community mailbox program (receiving and sorting mail, handing mail to correct individuals and/or forwarding to correct address)
Assist with pathfinding for Brandon’s vulnerable population.
Engage with vulnerable population to ensure supports are being provided.
Brainstorm and implement community activities that support wellness
Establish and maintain community networks through outreach activities.
Identify, share relevant information and resources.
Promote agency programs and services within the community.
Other duties as assigned.
Renumeration
The current wage for the Service Navigator/ Administrative Assistant position is $23 – $26 per hour at 37.5 Hours per week, on site.
Applications are open until September 5, 2025
To Apply, send resume with cover letter to:
director@bnrc.ca
Attn: Karra Burney, Executive Director, BNRC
Subject: Service Navigator/ Administrative Assistant
We thank all who apply. Only those selected will be contacted for an interview.
Preference will be given to current BNRC employees when applicable.
