Careers

Under the direction of the Ask Auntie Coordinator, the Service Navigator is the main point of communication for the BNRC’s programs. This individual supports culturally appropriate community wellness, social planning, and safety in the downtown area by facilitating programs and providing a warm, welcoming atmosphere for our clients and visitors.

Serve as the main point of contact/communication between all of BNRC's programs and the general public.

Responding to general inquiries and facilitating tours of the BNRC.

Provide service navigation to individuals and other service providers by directing them to the correct BNRC program, or directing them to an external social service organization

Provide information on and assisting individuals with completing identification forms for IDs such as MPI photo identification, health cards, birth certificates, status cards, Metis cards, etc., and continuing to communicate with the services that provide these IDs

Manage crisis between, within, and among various group and individuals in the BNRC lobby area, including mentoring and using a variety of self-help coping skills and different approaches to interpersonal situations.

Ensuring individuals who are in crisis are offered appropriate supports such as medical, counselling, or advocacy.

Use empathy, trauma-informed practice, and motivational interview techniques to assess what services an individual requires.

Compiling statistics and relevant data on ID services, transportation supports, cultural supports for funding purposes.

Assist individuals with the referral process to internal and external services such as housing, victim services, legal aid, education, etc.

Coordinating the community mailbox program (receiving and sorting mail, handing mail to correct individuals and/or forwarding to correct address)

Coordinating the mattress program (communicating with local distributors and individuals/service providers about putting individuals on the wait list and scheduling delivery or pick up. Sometimes assisting with delivery.

Assist with path finding for Brandon?s vulnerable population.

Engage with vulnerable population to ensure supports are being provided.

Brainstorm and implement community activities that support wellness

Act as eyes on the street and report to appropriate agencies

Establish and maintain community networks through outreach activities

Identify, share relevant information and resources

Promote agency programs and services within the community.

Attend meetings, capture meeting minutes and circulate meeting agendas.

Other duties as assigned.

Must be legally entitled to work in Canada.

Knowledge of precarity and substance use issues

Ability to work as a team and independently in a professional manner

Class 5 Driver's License

Access to own vehicle

Extensive knowledge of services available in the downtown

Some experience in non-profit program delivery or equivalent combination of education, training, and experience

Some post-secondary education in area of education, health, social services, or related field

Awareness of the social determinants of health

Lived experience of precarity is considered an asset

De-escalation training/Non-violent crisis intervention training, trauma informed considered an asset